maddening
Sometimes, that's not the case here.
Kate took off a few days ago and some train tickets came in the mail. None of it seemed to make sense to me. They looked like promotional tickets marking the fall season. Anyways, I threw out all 13 tickets at just over $60/piece.
I got an email from Kate today warning me to be on the lookout for train tickets for a missions team coming over from the states that she was taking care of logistics for.
Uh oh.
I called customer service to explain the situation. I've spoken with several now and each have explained that they cannot reissue lost tickets. We have to purchase new ones.
All I can say is, there is at least one person in a company that can make exceptions to policy-related issues.
It has now become my goal to find that person before I leave.








