maddening
Living abroad makes you appreciate the customer service in the states. Sure it's gone down in some ways in certain professions, but on the whole, you are taken care of.
Sometimes, that's not the case here.
Kate took off a few days ago and some train tickets came in the mail. None of it seemed to make sense to me. They looked like promotional tickets marking the fall season. Anyways, I threw out all 13 tickets at just over $60/piece.
I got an email from Kate today warning me to be on the lookout for train tickets for a missions team coming over from the states that she was taking care of logistics for.
Uh oh.
I called customer service to explain the situation. I've spoken with several now and each have explained that they cannot reissue lost tickets. We have to purchase new ones.
All I can say is, there is at least one person in a company that can make exceptions to policy-related issues.
It has now become my goal to find that person before I leave.
Sometimes, that's not the case here.
Kate took off a few days ago and some train tickets came in the mail. None of it seemed to make sense to me. They looked like promotional tickets marking the fall season. Anyways, I threw out all 13 tickets at just over $60/piece.
I got an email from Kate today warning me to be on the lookout for train tickets for a missions team coming over from the states that she was taking care of logistics for.
Uh oh.
I called customer service to explain the situation. I've spoken with several now and each have explained that they cannot reissue lost tickets. We have to purchase new ones.
All I can say is, there is at least one person in a company that can make exceptions to policy-related issues.
It has now become my goal to find that person before I leave.
posted by dcschmiddy at 3:33 PM
3 Comments:
Ah!! Major suck! I pray that everything gets worked out.
Thanks for the laugh. Can't believe your time is about up! Can't wait to catch up some more!
J
Heard from Dad that you spent a couple of hours in the apartment building garbage, looking for them. Thank the lord that the normal garbage pickup had been delayed due to holiday, and that all of the time and effort you put into recapturing the tickets was not for ought---you actually found them. PTL!!
Way to go, Dave!
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